Solutions

SERVICE MANAGEMENT

Cloud Control helps companies achieve more effective Service Management with ServiceNow, enabling you to modernise and transform IT across your organisation.  It’s easy to migrate to a single, cloud‑based service management solution which can help to reduce costs, increase the speed and effectiveness of IT delivery, and deploy a consumer‑like user experience.

To achieve maximum benefit from ServiceNow, IT can be made a strategic catalyst for business growth, and move beyond the help desk and transform service management in other areas of the business such as Finance, HR, Facilities, Marketing, Customer Services, and Finance to name just a few.

IT OPERATIONS MANAGEMENT

Create a single system of record for your Business Operations and improve the operational efficiency of the infrastructure covering the key aspects of Orchestration, Discovery and Event Management.

 

ORCHESTRATION

ServiceNow Orchestration enables IT to automate manual tasks involving systems and applications outside the ServiceNow environment. By automating manual processes such as fulfilling requests, rebooting servers and resolving problems ServiceNow will deliver consistent and reliable results.

 

DISCOVERY

ServiceNow Discovery accurately populates the CMDB, automates service definition, and empowers other ITIL-related processes. It is lightweight, powerful and agentless and will simplify CI identification and tracking.  Managing all IT assets and applications in one single platform provides transparency into the IT infrastructure.

 

EVENT MANAGEMENT

ServiceNow Event Management is an Orchestration application that automatically creates actionable alerts from infrastructure events captured by third party monitoring tools. An event management overview dashboard provides a consolidated view of all service-impacting events, including current active alerts, impacted services, and associated incidents.

CUSTOM APPLICATIONS

ServiceNow includes as standard a number of pre-built applications, such as Incident and Change Management that can be configured or extended as required to suit an organisation’s processes.  ServiceNow also goes beyond the traditional ITSM processes by adding support for applications such as HR, Facilities, Customer Services and Finance.  But, what if you wanted a bespoke ServiceNow application to perform something very specific for your business?

 

SERVICENOW – THE IDEAL PLATFORM FOR CUSTOM APPLICATIONS

ServiceNow provides all the underlying cloud functionality to support any process – user interface, forms designer, security, workflow engine, notifications, configurable database, reporting and analytics amongst others.  It also provides a modern development environment that enables you to extend the supplied applications or to create your own.

 

APPLICATIONS TO SUPPORT ANY PROCESS WITHIN AN ORGANISATION, NOT JUST INFORMATION TECHNOLOGY

Cloud Control can help you define and develop a custom application to benefit your business.  With their unparalleled ServiceNow expertise they have helped a vast number of businesses achieve their business goals with a custom application tailored specifically for their business.

PERFORMANCE ANALYTICS

Would you like to deliver improved services and need the information to know where to start?

Want to see at a glance how you are doing against industry benchmarks?

Does it take an unacceptably long time to get management reports from your system?

ServiceNow Performance Analytics is an easy-to-use, cloud-based IT and business intelligence (BI) application designed for reporting and analysing performance in ServiceNow. It leverages access to the world’s largest library of key performance indicators (KPIs) and comes with pre-defined KPIs for all major IT processes. Performance Analytics delivers mobile-enabled analytics that provide powerful insight into how to improve performance in intuitive, graphical dashboards.

DRIVE PERFORMANCE IMPROVEMENT

Pinpoint areas for performance improvement using key indicators, mobile-enabled scorecards, time charts, analytics, drill-downs and dashboards.

 

ESTABLISH A SINGLE VERSION OF TRUTH

Share clear, up-to-date visualisations of IT and business performance across teams and organisations, establishing a single version of truth as the basis for objectively discussing service delivery and driving behavioural change.

 

REALISE FAST TIME-TO-VALUE

Implement business intelligence within ServiceNow in weeks instead of months and make better use of the time and money that currently go into labour-intensive manual reporting.

 

QUESTIONS, ENQUIRIES? LET’S MOVE FORWARD.

Call us on +44 20 8050 5016 or email solutions@cloudcontrolnetwork.com

GET CONTROL OF YOUR CLOUD TODAY

 

Have a question about Cloud Control?  Get in touch using the methods below and we’ll do our best to help:

 

Telephone

+44 20 8050 5016

 

Email

solutions@cloudcontrolnetwork.com

 

Address

Cloud Control Limited
40 Bank Street 18th Floor
Canary Wharf
London, England, E14 5NR