Our consultancy services deliver guaranteed results. This applies to organisations new to ServiceNow, those looking to optimise an existing deployment or extending the reach of ServiceNow.
Ensuring your Service Management strategy remains aligned to the needs of the organisation can be challenging. In order to get maximum value from ServiceNow now and in the future, you need to invest time in planning how to meet business and technical change within your organisation.
PRIORITISED SERVICE IMPROVEMENT
Cloud Control provides reviews of your IT Service Management strategy and existing implementation. The assessment identifies areas that will most benefit from service improvement measures, which are then prioritised into a roadmap in the form of a 30 day, 60 day and 90 day action plan.
Improved ways of working
Roadmap for future developments
Consultant knowledge and expertise
SERVICENOW SUPPORT SERVICE
Cloud Control has a large and experienced team of dedicated ServiceNow professionals. This is our ServiceNow support package – a prepaid, discounted package of days which provides you with instant access to our experienced team of dedicated ServiceNow consultants. We’ll maximise your investment in ServiceNow by providing:
A Service Desk to log calls and requests for service
Advice on latest ServiceNow releases
Service Management expertise
ServiceNow / IT Service Management training
Bespoke development of ServiceNow
ServiceNow functionality advice
Continual service Improvement
General advice & guidance
Cloud Control provides additional services for consultancy, training and delivery to help you implement your prioritised action plan in a phased approach. Whichever method you choose, our experienced consultants will collaborate with you to provide a tailored support solution.
ADMINISTRATION AND SUPPORT
Once you have gone live on ServiceNow, there are many system administration and support activities that need to be managed on an on-going basis. Maintaining operational performance of ServiceNow requires specialist skills and knowledge around design, configuration and maintenance for your ServiceNow instance.
FLEXIBLE AND COST EFFECTIVE ADMIN AND SUPPORT SERVICES FOR SERVICENOW
Cloud Control’s Admin and Support services offer companies a flexible and cost-effective service that provides ready access to certified ServiceNow engineers and developers. It enables you to manage important administration tasks with ease, provides efficient support for day to day queries, and access to resources to cope with peaks of activity such as major upgrades.
KEY FEATURES OF CLOUD CONTROL’S ADMIN AND SUPPORT SERVICES
Pro-active – agreed and scheduled services
Resources –access to a team of ServiceNow certified consultants
Flexible – services can flex quickly to meet changing demands
Service Manager – to review, maintain and improve service levels
Service desk – to respond to ‘What if’ and ‘How to’ calls
Annual contract – with quarterly reviews
Planning – the next quarter’s activity is planned in advance
Continuous Service Improvement – to drive the end user experience
On-going maintenance, administration and optimisation of ServiceNow require specific expertise. However, the cost of retaining specialist skills in-house is not always practical. So what happens when you have a ServiceNow problem?
Many ServiceNow users will try searching the Knowledge base for answers but sometimes there is no substitute for getting help from a ServiceNow expert, who can quickly answer your question. Our ServiceNow Service Desk provides you with immediate access to ServiceNow expertise to help you resolve queries and get back on track quickly – all you have to do is pick up the phone.
Managing and maintaining ServiceNow requires a commitment of time, effort and resource. Organisations that want to enjoy the benefits of ServiceNow are increasingly outsourcing some or all of their ServiceNow requirements. A customised ServiceNow managed service enables customers to increase the value gained from an investment in ServiceNow whilst retaining full management control of Service Delivery and overall strategy.
DESIGNED FOR SERVICENOW. TAILORED FOR YOU
Cloud Control provides a full range of Managed Services specifically designed for the ServiceNow platform. We tailor our service to suit any size and type of business and effectively complement your Service Delivery capability. We can provide Managed Services that meet any requirement and budget: from simple call logging and resolution, through to full management of ServiceNow issues and interfaces. By outsourcing management of ServiceNow to Cloud Control you will have complete confidence that it is being operated and maintained by a dedicated team of qualified and experienced ServiceNow professionals.
BENEFITS OF CLOUD CONTROL’S MANAGED SERVICES
Cloud Control’s Managed Services provide the benefits of an in-house team, whilst enjoying the cost advantage and reassurance of using an outsourced service underpinned by accredited ServiceNow professionals:
1) TOTAL SOLUTION
The Managed Services cover every aspect of administering, supporting and managing ServiceNow. It is delivered by accredited and experienced ServiceNow Consultants.
Free staff to focus on other key business activities
Keep ServiceNow operating at peak efficiency
Single point of contact for all calls
2) COMMERCIAL MODEL
We offer a simple business model that is easy to monitor and gives you full control of the budget. It contains flexibility to include enhancements and larger developments.
Agreed spend that is monitored and managed
Regular quarterly payments to smooth cash flow
3) FLEXIBLE SOLUTION
Every aspect of our Managed Services is tailored to meet your unique requirements. This gives you a personal service and full management control.
Tailored service according to your requirements, resource and budget
Support hours to fit your business model
Additional resource available as and when needed
4) MANAGEMENT CONTROL
The Managed Services enable customers to maintain control of their ServiceNow platform without worrying about day-to-day issues. You are allocated a named Service Manager.
Agreed SLAs and regular Service Reviews ensure performance levels are met
Trend Analysis highlights areas for improvement
Dashboards monitor day-to-day activities alerting you to any issues
5) CONTINUOUS SERVICE IMPROVEMENT
A key aim of our Managed Services is to ensure we deliver continuous service improvements. We do this by establishing the baseline of current Service Delivery and use that as the benchmark to improve the customer experience and improve service levels.
Improved end-user experience
Exploit full power of ServiceNow to achieve increased
Service Delivery efficiency and effectiveness
GET CONTROL OF YOUR CLOUD TODAY
Have a question about Cloud Control? Get in touch using the methods below and we’ll do our best to help:
Cloud Control Limited 40 Bank Street 18th Floor Canary Wharf London, England, E14 5NR