Services



CONSULTANCY

Our consultancy services deliver guaranteed results. This applies to organisations new to ServiceNow, those looking to optimise an existing deployment or extending the reach of ServiceNow.

Ensuring your Service Management strategy remains aligned to the needs of the organisation can be challenging. In order to get maximum value from ServiceNow now and in the future, you need to invest time in planning how to meet business and technical change within your organisation.

PRIORITISED SERVICE IMPROVEMENT

Cloud Control provides reviews of your IT Service Management strategy and existing implementation. The assessment identifies areas that will most benefit from service improvement measures, which are then prioritised into a roadmap in the form of a 30 day, 60 day and 90 day action plan.


FUNCTIONAL REVIEW

  • Improved ways of working

  • Roadmap for future developments

  • Consultant knowledge and expertise

 



TECHNICAL REVIEW

  • Security issues

  • System performance



SERVICENOW SUPPORT SERVICE

Cloud Control has a large and experienced team of dedicated ServiceNow professionals.  This is our ServiceNow support package – a prepaid, discounted package of days which provides you with instant access to our experienced team of dedicated ServiceNow consultants.  We’ll maximise your investment in ServiceNow by providing:

  • A Service Desk to log calls and requests for service

  • Advice on latest ServiceNow releases

  • Service Management expertise

  • ServiceNow / IT Service Management training

  • Systems Administration

  • Bespoke development of ServiceNow

  • ServiceNow functionality advice

  • Continual service Improvement

  • Interim resources

  • General advice & guidance

 

Cloud Control provides additional services for consultancy, training and delivery to help you implement your prioritised action plan in a phased approach. Whichever method you choose, our experienced consultants will collaborate with you to provide a tailored support solution.

ADMINISTRATION AND SUPPORT

Once you have gone live on ServiceNow, there are many system administration and support activities that need to be managed on an on-going basis. Maintaining operational performance of ServiceNow requires specialist skills and knowledge around design, configuration and maintenance for your ServiceNow instance.

FLEXIBLE AND COST EFFECTIVE ADMIN AND SUPPORT SERVICES FOR SERVICENOW

Cloud Control’s Admin and Support services offer companies a flexible and cost-effective service that provides ready access to certified ServiceNow engineers and developers.  It enables you to manage important administration tasks with ease, provides efficient support for day to day queries, and access to resources to cope with peaks of activity such as major upgrades.

KEY FEATURES OF CLOUD CONTROL’S ADMIN AND SUPPORT SERVICES

  • Pro-active – agreed and scheduled services

  • Resources –access to a team of ServiceNow certified consultants

  • Flexible – services can flex quickly to meet changing demands

  • Service Manager – to review, maintain and improve service levels

  • Service desk – to respond to ‘What if’ and ‘How to’ calls

  • Annual contract – with quarterly reviews

  • Planning – the next quarter’s activity is planned in advance

  • Continuous Service Improvement – to drive the end user experience


SERVICE DESK

On-going maintenance, administration and optimisation of ServiceNow require specific expertise.  However, the cost of retaining specialist skills in-house is not always practical.  So what happens when you have a ServiceNow problem?

Many ServiceNow users will try searching the Knowledge base for answers but sometimes there is no substitute for getting help from a ServiceNow expert, who can quickly answer your question. Our ServiceNow Service Desk provides you with immediate access to ServiceNow expertise to help you resolve queries and get back on track quickly – all you have to do is pick up the phone.

MANAGED SERVICES

Managing and maintaining ServiceNow requires a commitment of time, effort and resource. Organisations that want to enjoy the benefits of ServiceNow are increasingly outsourcing some or all of their ServiceNow requirements. A customised ServiceNow managed service enables customers to increase the value gained from an investment in ServiceNow whilst retaining full management control of Service Delivery and overall strategy.  


DESIGNED FOR SERVICENOW. TAILORED FOR YOU

Cloud Control provides a full range of Managed Services specifically designed for the ServiceNow platform.  We tailor our service to suit any size and type of business and effectively complement your Service Delivery capability. We can provide Managed Services that meet any requirement and budget: from simple call logging and resolution, through to full management of ServiceNow issues and interfaces.  By outsourcing management of ServiceNow to Cloud Control you will have complete confidence that it is being operated and maintained by a dedicated team of qualified and experienced ServiceNow professionals.



BENEFITS OF CLOUD CONTROL’S MANAGED SERVICES

Cloud Control’s Managed Services provide the benefits of an in-house team, whilst enjoying the cost advantage and reassurance of using an outsourced service underpinned by accredited ServiceNow professionals:

1) TOTAL SOLUTION

The Managed Services cover every aspect of administering, supporting and managing ServiceNow. It is delivered by accredited and experienced ServiceNow Consultants.

Benefits:

  • Free staff to focus on other key business activities

  • Keep ServiceNow operating at peak efficiency

  • Single point of contact for all calls

2) COMMERCIAL MODEL

We offer a simple business model that is easy to monitor and gives you full control of the budget. It contains flexibility to include enhancements and larger developments.

Benefits:

  • Agreed spend that is monitored and managed

  • Regular quarterly payments to smooth cash flow

3) FLEXIBLE SOLUTION

Every aspect of our Managed Services is tailored to meet your unique requirements. This gives you a personal service and full management control.

Benefits:

  • Tailored service according to your requirements, resource and budget

  • Support hours to fit your business model

  • Additional resource available as and when needed

4) MANAGEMENT CONTROL

The Managed Services enable customers to maintain control of their ServiceNow platform without worrying about day-to-day issues. You are allocated a named Service Manager.

Benefits:

  • Agreed SLAs and regular Service Reviews ensure performance levels are met

  • Trend Analysis highlights areas for improvement

  • Dashboards monitor day-to-day activities alerting you to any issues

5) CONTINUOUS SERVICE IMPROVEMENT

A key aim of our Managed Services is to ensure we deliver continuous service improvements. We do this by establishing the baseline of current Service Delivery and use that as the benchmark to improve the customer experience and improve service levels.

Benefits:

  • Improved end-user experience

  • Exploit full power of ServiceNow to achieve increased

  • Service Delivery efficiency and effectiveness

GET CONTROL OF YOUR CLOUD TODAY

Have a question about Cloud Control?  Get in touch using the methods below and we’ll do our best to help:

 

Telephone

+44 20 8050 5016

 

Email

services@cloudcontrolnetwork.com

 

Address

Cloud Control Limited
40 Bank Street 18th Floor
Canary Wharf
London, England, E14 5NR