WHO WE ARE

Cloud Control Limited is a global ServiceNow cloud care provider. We enable our customers to change the way people work, by using the ServiceNow platform, to enable service management for every department in the enterprise with IT Service Management, IT Operations Management, Security Operations, Customer Service Management, Field Service, Human Resources, Facilities, Governance Risk and Compliance. We provide Professional Services, Managed Services and Support and Integration Solutions based around the ServiceNow platform to the global ServiceNow community. We have worked with the platform since 2010, which means that we have unparalleled experience of helping companies of all sizes to implement ServiceNow for the first time or optimise an existing installation of ServiceNow.

We have worked on some of the most challenging service management and ITSM projects globally.  We have an envious track record of delivering success.

We appreciate that effective Service Management is more than just resolving incidents; it’s about aligning ServiceNow with your business requirements to ensure that you can reduce your costs, improve the customer experience and achieve other business goals such as freeing up resources and gaining greater visibility over your operations.

Our range of solutions, built using the experienced gained from hundreds of projects to help you get the most out of ServiceNow.

WHY CLOUD CONTROL?

Cloud Control is one of the world’s leading ServiceNow fixed-rate cloud care providers.  We provide services, support and integrated solutions around the ServiceNow platform. 

Cloud Control is a highly experienced team of IT Service Management Specialists with vast industry experience and exemplary ITIL knowledge.

All of our administrators and developers are experienced with ServiceNow Implementation and ITIL® as well as being trained in Cloud Control’s own administration, development, project mangement standards and best practices.   

Cloud Control’s personalised approach helps us to deliver the very best services and solutions which include process consultancy, toolset implementation, bespoke training, support services and integrated solutions.

ITIL® is a Registered Trade Mark of AXELOS Limited.

DELIVERING INNOVATIVE PRODUCT SOLUTIONS

Cloud Control will work with you to identify your product requirements and shape the final integrated business solution that meets them fully.

Our experienced team of IT Service Management consultants will work with you to create the vision, strategy and execution plan to maximise the value of your IT investment.

We understand the products that will enhance your service management capabilities.  We have specially chosen each product because it offers increased functionality, efficiency and productivity. And, we continue to build partnerships with organisations that can provide unique enhancements to your service management software.

Partners

Servicenow

ServiceNow® believes that getting simple things done at work shouldn’t be so hard. And complex things should be easier to manage. Founder Fred Luddy envisioned a world where anyone could create workflows that worked for them. So he and his team built it – a cloud-based platform which simplifies the way work gets done.

Starting with IT, ServiceNow created a System of Action to streamline and automate unstructured work, eliminating email trails, phone calls, and manual processes that waste time and money, and drain productivity. They have since spread to the entire enterprise and today security, HR, customer service, and beyond—can tap into the power of the Now Platform™ to create a better experience for employees, users, and customers – transforming the way work is done.

Sumerian

With complex IT infrastructures supporting multiple application workloads, it’s challenging to understand the consequential effects of changes in demand, and the infrastructure changes required to support them. As working environments grow increasingly complex, allocating capacity to absorb growth is likely to cause a ripple efect throughout your environment. Sumerian Capacity Planner can help you address all of the typical infrastructure capacity planning challenges you face today – whether you need to consolidate your data centres, plan a technology refresh or understand the impact of business growth.

Quality Clouds

Quality Clouds is a non-invasive cloud-based software providing code analysis and development governance for low-code cloud platforms. It allows you to detect potential issues and highlight where best-practice is not being followed, in real-time, giving developers valuable insight into the code they are generating. Run by a team of professionals from varied complimentary backgrounds – cloud computing, front-end, business analytics, big data, ServiceNow, SalesForce and more – Quality Clouds is passionate about ensuring that customers get the most out of using their cloud investments through the use of these software solutions.

perspectium

Integration between your applications, databases and suppliers is essential. Perspectium offers a comprehensive systems and application integration solution to achieve this. Perspectium solves process and data integration, monitoring, and replication problems with the lowest impact and highest data throughput – all whilst retaining control of the data with the data owner.

Perspectium was founded in 2013 by David Loo – the founding developer at ServiceNow and along with the founding team, the vision of integration as a service was born – delivering information in the right place at the right time, with the data control, high availability and throughput demanded by modern enterprises.

CORPORATE RESPONSIBILITY

 

ANTI-BRIBERY AND CORRUPTION

At Cloud Control Limited, we are committed to complying with the UK Bribery Act (2011).  To help ensure complete transparency, we’ve drawn up a Code of Conduct and Anti Bribery Policy as guidance for our staff to adhere to. These documents also refer to our suppliers and that we must inform them of our commitment to undertaking our business activities in an ethical manner and would expect the same commitment to these protocols from our suppliers.

 

ANTI-BRIBERY AND CORRUPTION – ZERO TOLERANCE STATEMENT

The high levels of integrity with which we are committed to carrying out our business do not vary depending on where we work or which entities we are dealing with. Cloud Control Network Limited has a zero-tolerance policy towards bribery and corruption whether committed by employees or anyone else acting on our behalf. Our Anti-Bribery and Corruption policy reflects our determination to comply with legislation relevant to preventing bribery and corruption wherever we do business and whomever we do business with.

 

DATA PROTECTION SCHEDULE

On 25 May, 2018, the General Data Protection Regulation (as further defined below) will come into force across the European Union. The GDPR introduces a number of new requirements in relation to the handling by data processors of personal data.

As a leading provider of IT services, Cloud Control Limited has reviewed and updated its compliance with data protection legislation in order to be prepared for the coming into force of the GDPR

PRIVACY STATEMENT

Cloud Control Limited respects your right to privacy.  This Privacy Notice explains who we are, how we collect, share and use personal information about you, and how you can exercise your privacy rights.

If you have any questions or concerns about our use of your personal information, then please contact us using the contact details provided at the bottom of this Privacy Notice.

 

What does Cloud Control Limited do?

Cloud Control Limited provides Professional Services, Managed Services and Support and Integration Solutions based around the ServiceNow platform to the global ServiceNow community headquarted in the UK.  Our services enable our customers to change the way people work, by using the ServiceNow platform, to enable service management for every department in the enterprise with IT Service Management, IT Operations Management, Security Operations, Customer Service Management, Field Service, Human Resources, Facilities, Governance Risk and Compliance.

 

What personal information does Cloud Control Limited collect and why?

The personal information that we may collect about you broadly falls into the following categories:

  • Information that you provide voluntarily

Certain parts of our Website may ask you to provide personal information voluntarily: for example, we may ask you to provide your contact details in order to register an account with us, to subscribe to marketing communications from us, and/or to submit enquiries to us.  The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

  • Information that we collect automatically

When you visit our Website, we may collect certain information automatically from your device.  In some countries, including countries in the European Economic Area, this information may be considered personal information under applicable data protection laws.

Specifically, the information we collect automatically may include information like your IP address, device type, unique device identification numbers, browser-type, broad geographic location (e.g. country or city-level location) and other technical information.  We may also collect information about how your device has interacted with our Website, including the pages accessed and links clicked.

Collecting this information enables us to better understand the visitors who come to our Website, where they come from, and what content on our Website is of interest to them.  We use this information for our internal analytics purposes and to improve the quality and relevance of our Website to our visitors.

Some of this information may be collected using cookies and similar tracking technology, as explained further under the heading “Cookies and similar tracking technology” here.

  • Information that we obtain from third party sources

From time to time, we may receive personal information about you from third party sources (including marketing companies), but only where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us.

The types of information we collect from third parties include company email addresses and phone numbers and we use the information we receive from these third parties to contact organisations who we believe may benefit from the services we provide.

 

Who does Cloud Control Limited share my personal information with?

We may disclose your personal information to the following categories of recipients:

  • to our group companies, third party services providers and partners who provide data processing services to us (for example, to support the delivery of, provide functionality on, or help to enhance the security of our website), or who otherwise process personal information for purposes that are described in this Privacy Notice or notified to you when we collect your personal information. We may share your information with ServiceNow.

  • to any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person;

  • to a potential buyer (and its agents and advisers) in connection with any proposed purchase, merger or acquisition of any part of our business, provided that we inform the buyer it must use your personal information only for the purposes disclosed in this Privacy Notice;

  • to any other person with your consent to the disclosure.

 

Legal basis for processing personal information (EEA visitors only)

If you are a visitor from the European Economic Area, our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms.  In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person.

If we ask you to provide personal information to comply with a legal requirement or to perform a contact with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).

Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us at privacy@cloudcontrolnetwork.com

 

Cookies and similar tracking technology

We use cookies and similar tracking technology (collectively, “Cookies”) to collect and use personal information about you, (including to serve interest-based advertising).  For further information about the types of Cookies we use, why, and how you can control Cookies, please see our Cookie statement.

 

How does Cloud Control Network Limited keep my personal information secure?

We use appropriate technical and organisational measures to protect the personal information that we collect and process about you.  The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information.  Specific measures we use include encryption of our mobile devices and storing of any  information on password protected applications and using secure protocols.

 

International data transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident.  These countries may have data protection laws that are different to the laws of your country and, in some cases, may not be as protective.

Specifically, our third party service providers and partners operate around the world. This means that when we collect your personal information we may process it in any of these countries.

However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Notice. These include implementing Binding Corporate Rules / the European Commission’s Standard Contractual Clauses for transfers of personal information between our group companies, which require all group companies to protect personal information they process from the EEA in accordance with European Union data protection law.

We have implemented similar appropriate safeguards with our third party service providers and partners and further details can be provided upon request.

 

Data Retention

We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

 

Your data protection rights

You have the following data protection rights:

          Cloud Control Limited
          40 Bank Street 18th Floor
          Canary Wharf
          London, England, E14 5NR

  • In addition, if you are a resident of the European Union, you can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. Again, you can exercise these rights by contacting us using the contact details provided above.

  • You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you.  To opt-out of other forms of marketing (such as postal marketing or telemarketing), then please contact us using the contact details provided above.

  • Similarly, if we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.

  • You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority. (Contact details for data protection authorities in the European Economic Area, Switzerland and certain non-European countries (including the US and Canada) are available here.)

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

 

Updates to this Privacy Notice

We may update this Privacy Notice from time to time in response to changing legal, technical or business developments. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make.  We will obtain your consent to any material Privacy Notice changes if and where this is required by applicable data protection laws.

 

GET CONTROL OF YOUR CLOUD TODAY

 

Have a question about Cloud Control?  Get in touch using the methods below and we’ll do our best to help:

 

Telephone

+44 20 8050 5016

 

Email

contactus@cloudcontrolnetwork.com

 

Address

Cloud Control Limited
40 Bank Street 18th Floor
Canary Wharf
London, England, E14 5NR